Delivery Information
Australia:
- Standard Delivery is free. Delivery time frame is 2 to 8 business days
- Express Post $10. Delivery time frame is 1 to 4 business days
Rest of the world:
- Free shipping on orders over $300 by Registered Post International. Delivery time frame is 3 to 10 business days and signature is required on delivery.
- Flat Rate $30 (Express Shipping) on orders under $300 by Registered Post International. Delivery time frame is 3 to 10 business days and signature is required on delivery.
On rare occasions we may request extra postage for international remote areas after payment is made. If you have any questions about delivery (or anything else) feel free to contact us mamaa.bearr@contact.com.au
Tracking Your Order
Your order and tracking details will be sent to you via email. The email will include a link that will allow you to track the status of your delivery.
International Deliveries by Australia Post
International deliveries require a signature upon delivery for items up to 2kg, valued up to $500AUD (includes coverage of up to $100AUD for loss or damage of items posted). Estimate 2-10 business day delivery to metropolitan areas of major cities.
Please note that the international transit times above are estimates; assuming there are no clearance delays. Contact us at mamaa.bearr@contact.com.au for country specific transit times.
Please note that the import duty and taxes are your responsibility so make sure to check with your local customs office for further information. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". By law we are prohibited from marking the order as a "gift" even if the order placed is intended to be sent as a gift.
Late Deliveries
If you have not received your order within 10 – 14 business days, please contact our friendly customer service team at mamaa.bearr@contact.com.au
Orders placed after 2.00 pm EST will be downloaded into the system for the following day, therefore it will not be processed that day. All orders are processed within Mama Bear's trading hours of Monday to Friday 8.00 am – 4.00 pm EST.