FAQs
What should I do if I need to return an item?
Items must be returned within 30 days of original dispatch date; unworn, unwashed, in its original condition and with all Mama Bear tags attached. For more details on returns and exchange policies, please click here. For further information, please refer to our Terms and Conditions.
How quickly can I expect my return to be processed?
Returns are processed within 14 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within up to 5 working days (Please note that refund times are dictated by the card issuers and are outside our control).
How do I redeem my gift voucher?
Please enter your gift voucher number before you checkout, in the box marked ‘Promo code or gift voucher’. If you need help please contact us.
Why doesn't my Promotion code work?
Our promotional codes are only valid on Mama Bear products and cannot be used on sale & outlet items and gift vouchers. Double check that your items are valid for the promotion and re-enter your code carefully, noting the expiry date.
If your code is still isn’t working, please contact us.
How can I leave reviews?
You will receive an email asking you to leave feedback on your purchased item(s) and shopping experience shortly after receiving your order. Your comments are then reviewed and posted on our website by an external third party. If you would like to pass on any immediate feedback, we always welcome comments to customer services at mamaa.bearr@contact.com.au