Returns & Exchange Policies

Refund/Exchange

We want you to be completely happy with your Mama Bear purchase so if for any reason you are dissatisfied, we will assist you with an exchange, online credit note or a refund for the cost of the goods purchased on eligible items. To see if your item is eligible for return please read our below returns policy.

Returns Policy

Items must be returned within 30 days of original dispatch date; unworn, unwashed, in its original condition and with all Mama Bear tags attached.

We highly recommend that you send your item back via registered post. When sending your parcel back to us via registered post, we will endeavor to process all refunds and exchanges the day your return arrives back to us. Please note that we do not take responsibility for items not received so best to always send your item back via registered post.

Please note customers will be responsible for the return shipping of the item/s back to Mama Bear. In the case of exchanges, Mama Bear will cover the shipping cost back to you.

We do not refund sale items, if you would like to return a sale item we can issue a credit note or exchange. Please note that certain sale items are final sale and are not eligible for return. This is noted in the description of the final sale items.

Faulty Item

We stand behind our quality and items will be inspected by our highly experienced Quality Assurance Officer and if the item is deemed to be faulty due to manufacturing or fabric, it will be replaced or refunded free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund and therefore will be sent back to you at your expense.

If You Change Your Mind / Ordered the incorrect Color or Size

Unfortunately, we are unable to accept items that have had the tags removed, been worn or washed. The item must be in its original condition. Additional re-delivery freight charges will apply for new items required. We will either exchange the item and add re-delivery charges or refund the amount of the item, minus the original freight charges.

If We Send You The Incorrect Color or Size

We will cover the re-delivery charges if the color item or size you received is not what you initially purchased.

We will also refund you for the cost of freight for returning the item but customers must add this cost on the return / exchange form. As you can appreciate however, colors shown on an internet exchange may not be an exact match to the physical goods, therefore the color shown is for illustrative purposes only. If you are ever unsure about a color please contact us directly mamaa.bearr@contact.com.au